|I wanted to share a little bit of the good, the bad, and the ugly with you about doggy day care. We had our first dog fight at Love My Doggy Day Care last week. You may be wondering why I would be “advertising” this in a group email. It’s because our business philosophy at Love My Doggy Day Care includes full transparency to our clients. And it’s because I see it an as opportunity to remind everyone that dog day care settings that include off-leash play groups do have inherent risks. This is one of the reasons we ask you to fill out so much paperwork! The paperwork you signed included a Pet Care Agreement that acknowledges the risks and a Medical Release Form that allow us to treat your dog(s) in the event of an illness or injury. In the fight that occurred last week, there were some minor injuries suffered by one of the dogs, which did require some first aid care, but no further medical intervention. Still, regardless of the extent of the injuries, we are dog lovers and dog parents too, and we don’t want to send a dog home with even a minor injury any more than we would want to pick up our own fur babies with a “black eye” or “fat lip”!
So I also wanted to take this opportunity to remind everyone that the staff at Love My Doggy Day Care all go through a 3-part training program that allows us to mitigate these inherent risks and spring into action when an altercation does occur. While we weren’t able to prevent the initial contact in this case, our playground attendants prevented the incident from escalating. They knew exactly how to intervene, control the other dogs who are bound to get excited when a fight breaks out, separate the dogs involved, and promptly check and care for them. Our first responsibility is to the dogs in our care, and our primary goal is to provide a happy, healthy, safe environment for your Best Friend, so that you can have peace of mind when you leave your pet in our care. Our commitment to you is to be vigilant and tireless in our pursuit of that primary goal.
We’re proud of what we’ve accomplished so far, in just a few short weeks of being opened. The volume continues to ramp up, and we’re welcoming more new playmates every day. Sticking with the safety them of this note, what that means is that we are continuing to hire. One of the most important things we can do to maintain a safe environment is to maintain a strict staff-to-dog ratio. We look forward to introducing you to new team members in the coming days and weeks.
I invite you to reach out to me personally with any questions or comments. Thank you again, for choosing Love My Doggy Day Care – Where Best Friends Come to Play!
Bark Out Loud!