Summer Sunday Hours END September 3
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844-705-LOVE (5683)
5120 Butler Pike
Plymouth Meeting, PA 19462

FAQs

Business Hours:

Monday – Friday: 7am – 7pm

  • Day Care Drop-Off: 7am – 9am

  • Day Care Pick-Up: 5pm – 7pm

Saturday: 8am - 5pm
Sunday: 9am - 1pm

 

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Q: Do I need to enroll my dog in Day Care in order to use the Boarding Services?

A: We do not require that dogs participate in Day Care to board with us. They are, however, welcome to participate in Day Care activities provided that they past their temperament tests. Dogs that do not past their temperament test are still welcome to board with us, but cannot participate in group play. They will be walked by one of our dog handlers and given tons of individualized love and attention.

Q: What do you mean by cage-free environment?

A: Dogs are not kept in cages at Love My Doggy Day Care. We have indoor and outdoor playground space that provides our day care and boarding guests with lots of space for running and playing, and we have walk-in suites for each dog staying with us, that we use for “time outs”, naps, and our overnight boarders. Many dogs do like to go into a crate for a nap during the day, and we have isolation space available if requested.

Q: How do you make sure that the dogs get along?

A: Every dog is required to pass a free temperament evaluation. If a dog is not going to get along with other dogs, then he/she can still attend day care, but cannot participate in play groups. The dogs are always supervised by our trained dog handlers when they are playing together to ensure that everyone is safe.

Q: My dog is small. Will he be separated from the big dogs?

A: Yes, generally speaking, we will have separate large dog and small dog play groups. Size and temperament are the primary factors we consider when assigning a dog to an appropriate play group. We also take into account the dog’s play style, his/her age, existing “friends”, and his/her general confidence, demeanor and socialization skills.

 
Q: What is the group play like?

Play group is where the socialization happens. We separate into groups mainly by size and temperament. At Love My Doggy Day Care, we maintain a low dog-to-staff ratio, and we limit the size of the groups. Our playground supervisors are trained experts in dog handlers. Dogs are never left alone, they are under constant supervision. Food, toys, or other high-value items are not allowed in the play groups, in order to avoid any issues with possessiveness or territorialism. Dogs naturally can entertain themselves.

At Love My Doggy Day Care, we have both indoor and outdoor play groups. When conditions outside do not permit use of the outdoor play space, we utilize our indoor play space or covered outdoor space. If the outdoor space is not being used due to weather conditions or otherwise, we will leash-walk the dogs outside under the awning cover for bathroom breaks.

Q: My dog loves other dogs and has never had a problem. Do I still need to bring him in for a temperament test?

A: Yes, we evaluate all of the dogs prior to their first visit to Love My Doggy Day Care, whether it is a Great Dane or a Chihuahua, and whether it has any “incidences” in his/her past or not. We do this to ensure that all of the dogs who participate in Day Care activities get along and are in a safe environment.

Q: Can I bring my dog in at any time for his/her temperament test?

A: We conduct temperament evaluation by appointment, preferably between the hours of 10am and 3pm as we do not have a lot of traffic in and out of the building during that time. We want to be able to devote our time to you, give you a tour, and answer any questions you have regarding our services. Please plan on bringing all the necessary documentation with you on your pet's evaluation day, and expect to leave your pet for the rest of the day. Your pet's whole first day is considered an evaluation day, and your first visit as a new customer is always free. 

Q: My dog doesn’t like other dogs. Can he still come and be separated?

A: Yes, he is welcome at Love My Doggy Day Care assuming he is not people-aggressive. The safety of our staff and our doggy guests always comes first. But group play is not for every dog, and we are happy to give individual love and attention to those that prefer alone time and people!

Q: How old does a dog have to be to attend?

A: All dogs must be at least 6 months old and spayed or neutered. It is generally recommended that puppies get their first round of “adult” shots at 12 weeks (including rabies), and the second round at 16 weeks. Additionally, in any kennel environment, a young pup could possibly be exposed to air-borne viruses it could not fight off. Our recommendation is to board puppies at your veterinarian's office until they have reached our minimum age requirement.

Q: Do the dogs get a break from group play during the day?

A: Yes, we like to rotate the dogs throughout the day between the indoor and outdoor play space (weather-permitting), and let the dogs take time-outs and naps during the day in-between play periods. Also, if you request your dog get a meal during the day, he/she will get a break for meal-time as well.

Q: Do the dogs need to be vaccinated?

A: Yes, all of the dogs must be vaccinated for Rabies, Distemper, Hepatitis, Leptospirosis, Parvo, Parainfluenza (DHLPP combo) and Bordetella (kennel cough vaccine). We have a form that your Veterinarian needs to fill out prior to your dog’s temperament test ensuring that your dog is current on all of our required vaccines, on flea preventative, heartworm preventative, and in good health. Dogs must wait at least 2 weeks before they can participate in day care or boarding services after their first Bordetella vaccine. This vaccine has an incubation period before becoming effective and protecting your dog.

Q: My dog has had the kennel cough (bordetella) vaccine and still came down with kennel cough at another facility. Do they really need it?

A: Yes. The vaccine is about 85% effective and is similar to the human flu vaccine in the fact that it protects us, but not from all strains of the virus. Vaccinating your dog is gives him/her and the other dogs in our care the best chance of staying healthy.

Q: My dog doesn’t have a problem with fleas so I do not use flea preventative. Is this okay?

A: We require that all dogs attending daycare be on year-round flea preventative. While it is unlikely that your dog will get fleas while at Love My Doggy Day Care, there is always a possibility anytime your dog is exposed to other animals. If your dog is on flea preventative and is exposed to a dog with fleas, you won’t have to worry about having a problem at home. Flea preventative is for your protection.

Q: Where do the dogs who board sleep at night?

A: Each dog (or dog family) has their own individual sleeping quarters. We provide them with a comfortable, walk-in space to rest their heads and bodies after a day of playing. You may bring some items, listed below, from home. We will provide the dishes, so don’t worry about bringing those. We use only stainless steel and wash them in the dishwasher every day. Also, we request that you not bring in any of your pet's bedding for their boarding visit.

At Love My Doggy Day Care, we provide your pet with everything he or she will need. However if you wish to bring the following you may:

  • Own treats
  • Medication (in original container)
  • Safe toy - one per pet please
  • T-shirt or small towel with your scent on it
  • Coat - for colder weather
  • Own food, packaged in a sealed container or bagged in individual meal proportions. Please bring extra meals for boarding dogs. In case of emergency, we can provide food for your pet. There may be a nominal fee ($2) per meal.

Please Note: We will make every effort to return these items, however they may not be returned or they may be returned in poor condition. Please be aware that you are assuming this risk when you leave belongings with your pet.

Q: Can I drop my dog off at day care whenever I want?

A: Our drop-off hours are 7 – 9 am, and we generally require that all day care attendees arrive by 9 am, so that we can get everyone acclimated and introduced. However, by reservation only, we are happy to make exceptions when possible, on a case by case basis. Please note the only pro-rating of costs we do are for half-days. If you bring your dog in before 1pm, the price is $30. If you bring your dog in after 1pm, the price is $19.

Q: Can I pick up my dog from Day Care whenever I want?

A: Pick-up hours for Day Care are between 5 – 7 pm, Monday - Friday. If you need to pick your dog up early please call us so that we have your dog ready for pick-up. If there is an emergency, please let us know, and we will do what we can to accommodate you, but please note that generally speaking our policy is to charge for a half-day if your dog is picked up any time before 1pm ($19) and a full day for any time after 1pm ($30). We understand how busy a person’s work day can get, or how unpredictable travel can be, or how road construction can ruin a simple commute! Please call us as soon as you can to notify us if you are going to be late picking up your pet(s). We will do our best to accommodate you but please note after one courtesy “pass”, assuming notice is given, you will be charged a $20 late pick-up fee, and if you are more than 30 minutes past closing, you can even be charged a boarding fee ($50).

Q: My schedule varies. How important is it that I bring my dog on the same day or days every week?

A: We recommend that you keep your dog’s routine as regular as possible. We do find that dogs that come on the same day or days every week are better adjusted to their day care experiences. We do understand disruptions in schedules and have no problem rearranging a day every now and then.

Q: Can I call and check on my dog while s/he’s there?

A: Of course! And we encourage you to. We know that being apart is difficult for both of you. You may call and check in on your dog as often as you wish.

Q: I'm boarding my pet for the first time? What should I expect?

A: Your pet will adjust quickly to our facility, our staff and routines. Feeding, cleansing, exercise, and kennel staff monitoring are all scheduled events that bring order and structure to the boarding experience. Our boarding guests will participate in group play during the day, provided he or she has passed the temperament test and that’s what you want. If group play is not appropriate for your dog for any reason, he or she will receive lots of individualized love and attention, including at least 5 walks a day. One of our dog handlers will play, pet, brush, and cater to the needs of your pet. After business hours, he or she will get the evening meal, and will be walked, before retiring to his or her individual walk-in suite for the night. You can expect your best friend to be well-socialized with people and dogs, as appropriate, well-exercised, and well-rested while you’re away.

You can do a lot to help prepare your pet for this environment in the days before your pet is to be boarded by establishing or reinforcing a routine schedule similar to that they will experience at Love My Doggy Day Care. For example, have standard meal times and limit feedings to twice per day. We feed in the morning, and again in the evening. Also, we routinely quiet the facility down after closing hours (after 7 PM) to give the pets adequate rest. It's best if your evening schedule, in the week before boarding, is stable and consistent, and getting the pet(s) into a comfortable “wind down” to their day by 8 PM to 9 PM will enable them to adjust quickly to our routine, once boarded.

Q: Can my pet catch a disease by being boarded with other pets?

A: Yes, your pet can be exposed to disease when boarded with other animals. The risk is, however, quite low, and virtually eliminated when boarding facilities require advance vaccination to ensure a healthy population of boarded guests. Additionally, Love My Doggy Day Care holds high sanitation standards and high-quality living conditions as vital to ensuring an absence of disease and ensuring the health and well-being of your pet.

Q: What if my dog gets sick or hurt while in your care?

A: Your pet’s health and well-being is always our number 1 priority. Dog day care settings do have some inherent risk, and unfortunately, some illnesses or injuries are unavoidable even in a risk-free environment. In the event that your dog needs care, we will make every effort to contact you and your regular veterinarian immediately in the event of an illness or injury, and we do ask all new clients to sign a medical waiver form that allows us to treat your pet as quickly as possible even if you cannot be reached right away. We will have on-site veterinarian services during some business hours, and our vet, Dr. Jennifer Jones, will be on-call for emergencies. When Dr. Jones is on-site, we are able to care for our day care and boarding clients in the event of an emergency or unexpected illness with no delay. In addition to regular clinic hours two mornings a week, Dr. Jones will be available by appointment.

In the event of a sick or injured pet, for those times when Dr. Jones is not on-site or cannot be available, Love My Doggy Day Care is contracted with The Visiting Vet, (http://www.montgomeryvisitingvet.com/) for vet services, as needed. Additionally, we have established relationship with the local emergency animal hospital when caring for a pet requires anesthesia or other clinical procedures not available on-site.

Clients are asked to keep a credit card on file for medical expenses.

Q: Can all my pets stay together in the same suite?

A: Yes, depending on their size, we can usually accommodate your wishes and board your pets together in the same suite, as space allows. However, we will want to discuss the risk of this with you, including a detailed history of your pets’ history together, before making a final decision.

Q: Do you give discounts for multiple pets?

A: Yes, we offer multi-pet discounts of 10%. Please speak with the manager for related details and information on any other promotions.

Q: Do you require a deposit in advance of a boarding visit? What is your cancellation policy?

A: Yes, we do require an advance deposit of at least $50 (first night’s boarding) for any boarding reservations over one night. Please see details here.  We realize that plans do change, and wish to accommodate all of our customer's needs. Cancellations must be made 2 days prior to arrival date in order to receive a full refund of the deposit. Our responsibility to our customers drives our deposit policy.

Q: My pets like to have their favorite toys with them. Can I bring them to Love My Doggy Day Care?

A: Your pets may have one safe toy to play with in their suite during their stay. The toys are not permitted in the play groups. If you bring toys from home, if possible, mark them with permanent ink with your last name. Your pets' toys will stay with them in their suites and we do our best to return all toys. Occasionally, a toy may be lost during a playtime or cleaning. If you prefer not to bring toys from home, you can purchase toys in our retail center for your pet’s stay. We request that you not bring in any of your pet's bedding for their boarding visit.

Q: My dog is on a special diet. Can I bring in my own food?

A: Yes, while we have a premium house food that we can provide, if your pet requires a special diet, we encourage you to bring their food when boarding. Our trained dog handlers will follow your instructions to make sure your pet follows his or her regular diet. By pre-bagging each individual meal in a separate bag labeled with your pet's name, your pet will receive the exact amount of food that you feed him or her at home.

Q: Can Love My Doggy Day Care accommodate special needs pets?

A: Yes, generally, Love My Doggy Day Care can accommodate special needs pets, and can administer medications. However, pets with significant medical needs are better off under a veterinarian's care, so we consider this a case-by-case decision that would need to be discussed with you. We do have the advantage of having an on-site veterinarian two mornings a week, and in the case of emergency we have medical release policies in place.

Q: Do you provide Pick-up and Drop-off services?

A: Pick-up and Drop-off services can be arranged, depending on availability. Please call us directly to find out about availability. There is a charge of $15/trip within 10-mile radius. A surcharge applies for greater distances. A one-time charge of $30 may apply for the purchase of a dog seatbelt harness or transport crate.

Q: What do I need to provide to bring my dog to Love My Doggy Day Care?

A: The following documentation is required:

  • Verification from your veterinarian that vaccinations for rabies, distemper and bordetella are up to date.
  • A completed and signed registration form
  • A completed and signed pet care agreement
  • A signed medical release form
  • A copy of a current PA dog license
Q: How do I know how my dog’s day was?

A: You are welcome to call and check in on your pet, but we also like to tell you about your best friend’s day with a playday report card at pick-up. Each pet parent will receive a daily report on how their dog did that day — did s/he have a favorite playmate today? Take nap? Eat all his food? Etc. Please let us know if there is anything special you’d like us to report!

Q: Are there breed restrictions at Love My Doggy Day Care?

A: No, we do not discriminate against specific breeds. Each dog is individually tested and evaluated by our expert dog handlers. Safety is our number one priority. Only socialized, friendly dogs are allowed to interact with the other dogs, regardless of breed. We practice an abundance of caution when allowing a dog to participate in group play.

Q: Are tips required?

A: No, tips are definitely not required, nor should they be solicited by any of our staff. However, if you wish to express your appreciation with a tip, our staff is allowed to accept them, and we thank you for your generosity!